Screendesk now works in Crisp. Open a conversation, click Request a recording in the Screendesk section of the conversation panel, and paste the copied link in your reply. When the customer records their screen, the recording comes back to the same conversation as a private note your customer never sees.
What you can do from Crisp
- Request a recording. The button copies a recording link and says Link copied, and Crisp confirms it. Paste it in your reply: Screendesk never sends anything to your customer on its own. The customer records in the browser, with nothing to install and no account to create. On a phone, they use the camera.
- Ask from a message shortcut. Put the Screendesk link in a Crisp message shortcut. Crisp fills in the conversation and the customer’s email, and the recording joins the conversation when that customer records.
- Get it back in the conversation. When the recording is ready, Screendesk adds a private note with a link to it, and the conversation gets the
screendesk-recording-receivedsegment, so you can filter and report on conversations with a recording. Requested and sent recordings get their own segments. - Answer with a video. Record a response, or copy the link of a walkthrough from your video library, from the same section.
AI resolution in Crisp
With AI resolution turned on, Screendesk investigates a Crisp conversation once its recording arrives. It reviews the recording and its technical context, then posts what it found as a private note: the likely cause and the next step. Every agent sees the suggested reply in the Screendesk section beside the conversation and can copy it into their reply with Copy reply, or ignore it. Screendesk never answers the customer on its own, and AI output can be inaccurate, so check it before sending.
You can also add resolved Crisp conversations to Knowledge as solved tickets, so investigations draw on how your team solved similar issues before.
Which Crisp plans it works with
Private notes and message shortcuts start at Crisp’s Mini plan. On Crisp’s free plan, requests work the same way, and the recording is announced in a message Crisp shows to your team only, not to the visitor. AI resolution needs Crisp’s private notes.
How to set it up
- In Screendesk, go to Settings → Integrations, open Crisp and click Install in Crisp.
- Sign in to Crisp as the owner of your workspace and approve the Screendesk plugin. Crisp brings you back to Screendesk.
- Invite your teammates to Screendesk with the email they use in Crisp. They find Screendesk in the conversation panel beside every conversation.
Screendesk for Crisp is turned on per workspace while its listing on Crisp’s Marketplace is prepared: contact us and we turn it on for yours.
What it costs
Requesting and receiving recordings in Crisp is included in every Screendesk plan, including the free plan. AI resolution and the import of resolved conversations are available on Pro and Enterprise; see pricing. Agents need a Screendesk seat. Customers never need an account.
Read more on the Crisp integration page, or learn how AI resolution and Knowledge work.
