Mastering Customer Support: Lessons from “The Starbucks Experience” by Joseph Michelli
Exceptional customer support is a crucial aspect of any successful software development company. To achieve…
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Understanding Customer Support Job Roles: What Makes Each One Unique?
Hello there! As tech companies grow and evolve, so do their support teams. Roles that may seem synonymous…
The Future of Customer Support in Product-Led Growth SaaS Companies
The landscape of customer support is rapidly evolving, with changes sparked by technological advancements and…
Enhance Your Intercom Customer Support with Top Apps from the Store
Are you seeking to optimize your Intercom customer support operations? Look no further. In this article, we will…
Navigating the Maze: 7 Types of Issues Your Customer Support Team Can Encounter
Building a successful customer support operation is a critical step in the lifecycle of every software…
Key Metrics for Your Customer Support Team: Your Guide to Strategic Tracking
Structuring and optimizing customer support is crucial for every company. While the types of issues your support…