Screen Recording for Salesforce: Request It From the Case
Screendesk for Salesforce adds a Screendesk component to the Case page in Salesforce Service…
Screendesk for Front: Request Screen Recordings From Any Conversation
Screendesk now works in Front: request a screen recording from the sidebar, and the…
Zight Alternatives for Customer Support: 4 Workflow Options
Compare four Zight alternatives by workflow: customer recording requests, engineering…
How to Stop Screen Recording on Mac: QuickTime and Screenshot
Stop QuickTime or Screenshot with the menu-bar control or Command-Control-Esc, then find,…
How to Turn a Video Into a Link: Share Recordings That Open
Turn a video file into a working sharing link: choose hosting, finish the upload, set access…
User Acceptance Testing (UAT): Process, Test Cases and Template
What UAT is, how it differs from QA and SIT, a 7-step process, test case examples, a…
How to Write a Support Ticket: Template and Examples
What to include in a support ticket, a copyable template, and a bad versus a good example.
How to Run a Bug Bash: Plan, Report Format and Checklist
Plan, run and triage a bug bash, with a one-minute bug report format, a checklist and a…
How to Annotate a Website: 7 Website Annotation Tools Compared
How to annotate a live website, and seven annotation tools compared by who annotates, where…