Zight Alternatives for Customer Support: 4 Workflow Options
Compare four Zight alternatives by workflow: customer recording requests, engineering evidence, outgoing…
Customer Support
87 posts
Welcome to the Customer Support category of Screendesk. Here, you’ll find expert tips and practical advice to elevate your customer service. Whether you’re looking for strategies to improve communication, enhance customer satisfaction, or streamline your support processes, this category has you covered. Dive in and discover how to provide exceptional customer support.
User Acceptance Testing (UAT): Process, Test Cases and Template
What UAT is, how it differs from QA and SIT, a 7-step process, test case examples, a template and a sign-off checklist.
How to Run a Bug Bash: Plan, Report Format and Checklist
Plan, run and triage a bug bash, with a one-minute bug report format, a checklist and a filled example.
Jam.dev Alternative for Support Teams: Screendesk vs Jam.dev
How Jam.dev and Screendesk compare for support teams: customer recording requests, helpdesk workflows, logs and…
How to Get a HAR File in Chrome, Edge, Firefox and Safari
Step-by-step HAR export for Chrome, Edge, Firefox and Safari, a pre-send checklist, and a copyable message for…
HAR File Viewer & Analyzer: Free, Private, In Your Browser
A free HAR file viewer and analyzer that runs in your browser: find failed and slow requests, read headers and…
Loom Alternatives for Customer-Facing Teams: 5 Workflow Options
Compare Loom alternatives for customer recordings, support walkthroughs and live troubleshooting. Choose by…
Video Library Software for Support Teams: Options and a Pilot Checklist
Evaluate video library software for finding and reusing customer walkthroughs. Check sharing, permissions,…
Video Tutorial Software: 5 Workflows and an Evaluation Checklist
Compare video tutorial software for recording customer walkthroughs, editing clips, adding transcripts and…
Troubleshooting Report Template: Tests, Evidence and a Filled Example
Document a troubleshooting investigation with symptoms, tests, evidence, findings and next actions. Copy the…