Zight Alternatives for Customer Support: 4 Workflow Options
Compare four Zight alternatives by workflow: customer recording requests, engineering evidence, outgoing…
How to Stop Screen Recording on Mac: QuickTime and Screenshot
Stop QuickTime or Screenshot with the menu-bar control or Command-Control-Esc, then find, review and share the…
How to Turn a Video Into a Link: Share Recordings That Open
Turn a video file into a working sharing link: choose hosting, finish the upload, set access and test playback…
User Acceptance Testing (UAT): Process, Test Cases and Template
What UAT is, how it differs from QA and SIT, a 7-step process, test case examples, a template and a sign-off checklist.
How to Write a Support Ticket: Template and Examples
What to include in a support ticket, a copyable template, and a bad versus a good example.
How to Run a Bug Bash: Plan, Report Format and Checklist
Plan, run and triage a bug bash, with a one-minute bug report format, a checklist and a filled example.
How to Annotate a Website: 7 Website Annotation Tools Compared
How to annotate a live website, and seven annotation tools compared by who annotates, where feedback goes, and…
How to Take a Full-Page Screenshot in Chrome (4 Ways)
Four ways to capture a full-page screenshot in Chrome, from a built-in DevTools command to extensions that…
Jam.dev Alternative for Support Teams: Screendesk vs Jam.dev
How Jam.dev and Screendesk compare for support teams: customer recording requests, helpdesk workflows, logs and…
How to Get a HAR File in Chrome, Edge, Firefox and Safari
Step-by-step HAR export for Chrome, Edge, Firefox and Safari, a pre-send checklist, and a copyable message for…