Leadership

4 posts

Welcome to the Leadership in Customer Support category of Screendesk. Here, you’ll find valuable insights and practical advice on leading and inspiring your customer support team. From developing leadership skills to implementing effective management strategies, this category equips you with the tools you need to guide your team to success. Dive in and explore how to become a more effective leader in customer support.

Leadership

Mastering Customer Support: Lessons from “The Starbucks Experience” by Joseph Michelli

Exceptional customer support is a crucial aspect of any successful software development company. To achieve…

2 min read

Leadership

Understanding Customer Support Job Roles: What Makes Each One Unique?

Hello there! As tech companies grow and evolve, so do their support teams. Roles that may seem synonymous…

2 min read

Leadership

The Future of Customer Support in Product-Led Growth SaaS Companies

The landscape of customer support is rapidly evolving, with changes sparked by technological advancements and…

3 min read

customer support metrics

Leadership

Key Metrics for Your Customer Support Team: Your Guide to Strategic Tracking

Structuring and optimizing customer support is crucial for every company. While the types of issues your support…

3 min read