How to Improve Team Communication: A Practical Playbook
Create a team communication playbook, choose channels deliberately and review whether messages, feedback and…
Customer Support
87 posts
Welcome to the Customer Support category of Screendesk. Here, you’ll find expert tips and practical advice to elevate your customer service. Whether you’re looking for strategies to improve communication, enhance customer satisfaction, or streamline your support processes, this category has you covered. Dive in and discover how to provide exceptional customer support.
Customer Experience Optimization: A Practical Workflow
A repeatable CX optimization process with original examples, measurement definitions, five delivery phases and a…
Video Customer Experience: Map Videos to Customer Tasks
Map videos to customer tasks across the journey, with clear next actions, accessible alternatives, relevant…
Customer Experience ROI: Formula and Worked Calculation
A practical CX ROI measurement guide with a 12-month fictional model, verified arithmetic, attribution methods…
Help Desk Ticket Workflow: States, Owners and Exceptions
A ticket workflow with state definitions, accepted ownership, waiting and return paths, a worked catalog-import…
IT Incident Management Process: A Practical Example
A practical IT incident process applied to an illustrative shared-printing disruption, from initial assessment…
Customer Service Problem Resolution: Steps & Examples
An end-to-end resolution method for billing, access and product issues, with an update template, illustrative…
12 Bug Reporting Tools: Compare Capture and Tracking
Compare twelve bug reporting products by the gap they address, with current vendor sources, implementation…
12 IT Support Tools: Compare Roles, Features & Fit
Compare twelve IT support tools by the job they perform, the features to confirm and the workflow to test before…
Improve First Call Resolution: Diagnose Repeat Calls
Diagnose why customers call again, then use a repeat-call worksheet to choose a specific knowledge, coaching,…