Customer Service Representative Job Description + Template
Customer service skills are crucial for any job that involves interacting with clients and problem solving, as…
Customer Service Resume Skills Examples: 15 Must-Have Skills
Crafting a standout customer service resume requires more than just listing jobs; it demands receptionist skills…
Customer Support Representative: Key Responsibilities & Skills
Did you know that 78 percent of customers will abandon a purchase if they don’t receive quick support from a…
Customer Support Troubleshooting: Key Skills Every Agent Needs
Key Takeaways What is Troubleshooting Definition Technical Focus Consequences of Ineffective Troubleshooting…
Customer Support Metrics: 10 Key Indicators of Success
Key Takeaways Understanding Customer Support Metrics Definition Types of Metrics Contribution to Business…
100 battle tested questions for hiring customer support representatives
I’ve hired many support reps over the years. Each interview taught me something new. From this experience,…
Mastering Customer Support: Lessons from “The Starbucks Experience” by Joseph Michelli
Exceptional customer support is a crucial aspect of any successful software development company. To achieve…
Understanding Customer Support Job Roles: What Makes Each One Unique?
Hello there! As tech companies grow and evolve, so do their support teams. Roles that may seem synonymous…
Enhance Your Intercom Customer Support with Top Apps from the Store
Are you seeking to optimize your Intercom customer support operations? Look no further. In this article, we will…