Screendesk now works in Front. Open Screendesk in the sidebar beside any conversation, click Request a recording, and the link goes into your reply. When the customer records their screen, the recording comes back to the same conversation as an internal comment, so the whole team sees what happened without leaving Front.
Here is the app in under a minute:
What you can do from Front
- Request a recording. The link goes into the reply you are writing. The customer records in the browser, with nothing to install and no account to create. On a phone, they use the camera.
- Get it back in the conversation. When the recording is ready, Screendesk adds an internal comment with a link to it, links the recording to the conversation and tags it (
screendesk-recording-received), so you can use the tags in Front’s reports. - Answer with a video. Record a response, or send a walkthrough from your video library.
- Talk it through live. Start a video call or send a booking link from the same sidebar.
- See the history. The sidebar lists this customer’s earlier recordings, or the conversation’s.
AI resolution in Front
With AI resolution turned on, Screendesk investigates a Front conversation once its recording arrives. It reviews the recording and its technical context, then posts what it found as an internal comment: the likely cause and the next step. A suggested reply waits in the sidebar, and the agent can add it to the reply or ignore it. Screendesk never answers the customer on its own.
You can also add archived Front conversations to Knowledge as solved tickets, so investigations draw on how your team solved similar issues before.
How to set it up
- In Screendesk, go to Settings → Integrations and click Connect on the Front card.
- Approve Screendesk in Front, and choose the Front workspaces whose shared inboxes it may post in.
- Enable Screendesk in Front’s App Store.
- Invite your teammates to Screendesk with the email they use in Front. They open Screendesk from Front’s sidebar.
The Front setup guide covers each step, the settings and what to do if the app shows a message.
Pricing
The Front app is included in every Screendesk plan, including the free plan. Video calls and AI resolution are available on Pro and Enterprise. Agents need a Screendesk seat; customers never need an account. See pricing.
See everything the integration does on the Front integration page, or start for free and connect Front in a few minutes.
